Revolutionized CHNAs: How Baylor Scott & White Cut Months Off their Process
About the Customer
Baylor Scott & White Health (BSWH) is the largest not-for-profit healthcare system in Texas, committed to improving the health of the communities it serves through high-quality care and innovative health initiatives
As a large system, they needed to enhance the efficiency and effectiveness of their Community Health Needs Assessment (CHNA) process. By integrating advanced technologies, they sought to streamline data collection, improve stakeholder engagement, and align qualitative and quantitative data to gain a comprehensive understanding of community health needs.
The Challenge
A Time-Consuming Planning Process: Traditional CHNA processes involved lengthy planning phases, including manual data collection from multiple sources and coordinating stakeholder engagements, leading to extended timelines.
Fragmented Data Sources: The necessity to manually align data from various sources posed challenges in achieving a cohesive analysis.
Difficulty Aligning Stakeholder Participation: Coordinating in-person meetings for focus groups and interviews was logistically complex and time-intensive.
The Solution
To address these challenges, BSWH worked with Metopio to implement the following strategies:
Technology Integration: BSWH brought in Metopio Analytics to access and analyze health data efficiently, enabling quick benchmarking of health disparities and comparison across geographic levels. They also used interactive dashboards to dynamically present health trends and disparities in real-time, facilitating immediate responses to stakeholder inquiries.
Enhanced Stakeholder Engagement: Thanks to virtual platforms (including Zoom and Microsoft Teams) they began conducting focus groups and key informant interviews remotely, reducing logistical challenges and increasing participation. Additionally, AI-assisted tools allowed stakeholders to provide input at their convenience, streamlining data collection and analysis.
Streamlined Prioritization: The BSWH team presented findings through virtual sessions, meaning stakeholders could review data independently and participate in a structured online voting processes, reducing the need for multiple in-person meetings.
Metopio’s Impact
Time Efficiency: The integration of technology significantly reduced the time required for data collection and analysis, expediting the CHNA process.
Improved Data Alignment: Combining qualitative and quantitative data within Metopio provided a holistic view of community health needs, improving the accuracy of assessments.
Enhanced Decision-Making: Real-time data visualization and streamlined stakeholder engagement facilitated informed and timely decision-making.
Strategic Utilization of Insights: CHNA findings were leveraged beyond compliance, informing health equity initiatives, guiding hospital planning, and aligning efforts with system-wide priorities.
What BSWH Says About Metopio
By embracing technological advancements and leveraging Metopio’s advanced system, Baylor Scott & White Health transformed their CHNA process into a more efficient, data-driven, and collaborative effort, ultimately leading to more effective community health interventions.
““Technology has made it significantly easier to access, analyze, and visualize data. With platforms like Metopio, we can benchmark health disparities, compare data across different geographic levels, and even stratify indicators by race, ethnicity, and socioeconomic status — all in a matter of clicks.””
Interested in learning more? Click below to start exploring how technology can streamline your CHNA process.