Transparency Across Teams: How Bon Secours Mercy Health Created a Centralized Community Data Hub
About the Customer
Bon Secours Mercy Health (BSMH) is a leading not-for-profit Catholic health system operating across the United States and Ireland. Formed through a merger in 2018, BSMH is dedicated to extending compassionate, high-quality healthcare services and addressing social determinants of health (SDOH) to improve community well-being.
BSMH recognized the need for a comprehensive data strategy to unify internal operations and enhance external collaborations following their merger. Their goal was to create a transparent, publicly accessible platform that would empower stakeholders at all levels to access and utilize health data effectively.
The Challenge
A Lack of Data Accessibility: Community partners and residents often lacked direct access to relevant health data, hindering informed decision-making and collaborative efforts.
Operational Integration Concerns: Post-merger, there was a need to streamline data sharing across the newly formed health system to support cohesive community health initiatives.
A Need for Standardization: With any merger, aligning systems and approaches to find the best, next-gen approach for an organization with increased reach is difficult.
The Solution
BSMH partnered with Metopio to develop the Community Health Data Hub, focusing on the organizational footprint by service area across seven U.S. states in the following subjects:
Public Accessibility: By ensuring the platform was open to all, removing barriers like paywalls, and promoting data sovereignty by allowing communities direct access to information, BSMH helped align and engage shared priorities across stakeholders.
User-Friendly Design: The team created an intuitive interface suitable for users with varying levels of data literacy, from individual residents to policymakers and academics.
Comprehensive Data Integration: BSMH aggregated millions of publicly available data points across over 70 health and social indicators in a HIPAA compliant, de-identified way, enabling users to safely access, understand and share information to drive change.
Metopio’s Impact
Enhanced Collaboration: The Data Hub facilitated stronger partnerships with community-based organizations by providing a shared resource for data-driven decision-making.
Empowered Stakeholders: Residents, local governments, and researchers gained direct access to critical health data, supporting initiatives aimed at addressing health disparities and social determinants of health.
Positive Feedback: The platform received significant traction and appreciation from users highlighting its utility in various applications, including grant writing, policy development, and community education.
What BSMH Says About Metopio
By prioritizing transparency and accessibility, Bon Secours Mercy Health's Community Health Data Hub stands as a model for leveraging data to foster systemic change and improve public health outcomes.
““We’re always trying to get better with each cycle, and the data transparency from Metopio helps empower our communities to own the data and voice the priorities that need to be addressed. On the back-end, I’ve been so happy with how useful folks have found this platform — how excited people have been about it. I’ve seen so much engagement, more than I initially expected, and it’s been incredibly rewarding.””
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